worn with confidence.
guaranteed.
We stand behind every shade. If it doesn't feel like you within fourteen days, send it back. No questions, no friction, no fine print.
try it. live in it. decide.
From the day it arrives, you have fourteen days to wear it, share it, sleep on it. If it's not yours, return it for a full refund. We trust your taste; we just want you to love what you wear.
four simple steps.
reach out
Email info@mew-official.com with your order number and a short note, no forms, no scripts.
we reply
Within 24 hours we'll send a prepaid return label and pickup details. Sunday, Thursday.
send it back
Drop it at the nearest courier point. Use the box it came in or anything that fits, packaging optional.
fully refunded
Once received, we refund the full amount to your original payment method within 5 working days.
what we cover
- Unopened, lightly tried, or fully used, your call.
- The wrong shade for your tone or mood.
- A finish that doesn't sit the way you hoped.
- Packaging damaged in transit or arrived broken.
- Genuine product issues, no matter when discovered.
the small print
- Returns after the 14-day window from delivery.
- Products purchased through third-party retailers.
- Damage from misuse, alteration, or improper storage.
- Shipping fees for international returns (we cover GCC).
still have questions?
Reach out, we read every message and reply within 24 hours, Sunday through Thursday.
talk to us