Write to us
A person reads every message, usually replying within one working day. If it is about an order, include the order number and we will skip a step.
Email: hello@mew-official.com
Orders: Monday to Saturday, 9am–6pm GST
Studio: by appointment
Wholesale: stockists@mew-official.com
Press: press@mew-official.com
Looking for a quick answer? Most questions are already covered in the FAQ.
What happens next
A person replies. Not a ticket number, not an auto-responder with a knowledge-base link.
Anything about a live order jumps the queue. Include the order number and we skip a step.
Your message is deleted once it is resolved. We do not add you to the list for writing to us.
Before you write
Three answers that arrive faster than we do.
Which red is mine? The five differ in character, not in wear: comfort, finish and care are identical across all of them. FAQ · Shades
Is it sticky? No. Glass finish, balm feel, and nothing that clings to hair or a phone screen. FAQ · The product
Do you deliver where I am? Across the UAE and the GCC, and delivery is complimentary above AED 200. FAQ · Orders